Shipping policy

Last Updated: October 2026

At ZAYEN, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy below to understand our delivery process.

1. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation and tracking details via email, SMS, or WhatsApp, where available.

2. Shipping & Delivery Time

We currently ship orders across India.

  • Standard Delivery: Approximately 3–7 business days after dispatch.

  • Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

  • Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

  • From time to time, ZAYEN may offer free shipping promotions or special delivery offers.

4. Order Tracking

Once your order has been dispatched, you will receive tracking information.

You can use the tracking details provided by ZAYEN to monitor the progress of your shipment.

If your tracking information has not been updated for several days, please contact our customer support team.

5. Delayed or Lost Orders

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances outside our control.

If your order is significantly delayed or appears to be lost in transit, please contact us. We will coordinate with the courier partner and assist you in resolving the issue.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information.

If an order is returned because of an incorrect or incomplete address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-delivery.

7. Damaged Packages

If your package arrives visibly damaged or tampered with, please:

  • Take photographs/videos of the package before opening it.

  • Contact ZAYEN customer support as soon as possible.

  • Provide your order number and relevant photographs/videos.

This will help us investigate the issue with our courier partner and provide appropriate assistance.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts. Please ensure that someone is available to receive the package and that your phone number is reachable during the delivery period.

9. International Shipping

International shipping availability, delivery times, customs duties, and applicable charges may vary by destination.

If international shipping is offered for your location, the applicable shipping charges and available options will be displayed at checkout.

Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

10. Contact Us

If you have questions regarding your shipment or delivery, please contact the ZAYEN customer support team through the contact details provided on our website.

ZAYEN — Define Your Presence.

We appreciate your trust and look forward to delivering your ZAYEN experience.